Computer Telephony Integration


Computer Telephony Integration (CTI) is about bridging the gap between the telephone system and business applications. On IP Office, this is achieved by use of the IP Office CTI Link, a full-featured, open-standards based CTI middleware product and Software Developers Kit.

On IP Office, CTI is delivered through adherence to open standards. This gives customers access to a wide range of third-party solutions, addressing vertical markets, and designed to meet their requirements. For developers, migrating their offering from other platforms to IP Office is quick and easy, and the advanced CTI features IP Office offers makes it easy to demonstrate full and complete integration, along with the resulting business benefits.


Positioning


IP Office delivers an open CTI interface, both technically and commercially. Unlike other manufacturers, the CTI Software Development Kit is available - like any other part of the IP Office portfolio - through authorized Resellers. In addition, the Developer Connect Program is available to Independent Software Vendors who sell products that add value to the IP Office platform.


Features/Benefits


IP Office provides two levels of CTI interoperability: CTI Link Lite, which is free of charge, provides all the functionality required to support the vast majority of applications, including screen popping. Limited to first-party control (one pc, one telephone terminal), CTI Link Lite provides instant access to many third-party applications.

CTI Link Pro builds on the functionality offered by CTI Link Lite, providing enhanced functionality, including the ability to control more than one telephony device, and also provides advanced call centre operation.

Because the network is integrated into the fabric of the IP Office system, all CTI is done through the LAN. On many other systems, CTI is delivered by a physical connection between each handset and computer (first party CTI). This introduces additional points of failure, as well as relying on non-standard interfaces and handsets.