business telephone systems support

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Avaya business telephone systems support across Scotland

incovo are proud of the fact that we have never lost a customer due to our service levels and currently enjoy 98% customer retention. incovo are Avaya IP Office support and maintenance specialists with over 12 years experience designing, supplying, installing and maintaining business telephone systems.


Based in the central belt of Scotland, incovo provide world-class service and support to our clients communication infrastructure.  The key to our service offering is simple; we employ the best people in the business.  The fact that 96% of our customers' telephony problems are solved within 97 minutes speaks volumes about our commitment to customer care and the quality of our support staff.

incovo Chief Executive Officer, Richard Thomas talks about the incovo business telephone system support.


reasons to choose incovo



The incovo helpdesk are able to guarantee that a fully qualified engineer will be available for remote technical help within 15 minutes.  It is due to this incredibly quick response time that we presently diagnose and fix around 76% of faults  remotely within 15 minutes.

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At incovo we understand that our support package needs to deliver value and we believe the key to this is make our service comprehensive. Our package is inclusive of remote backups and monitoring, monthly health checks and much more.

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reasons sheet





We appreciate that no two customers are the same and as such your requirements will differ. Our approach to account management allows for a variety of flexible solutions based on your requirements.

As an Avaya partner we provide the best quality equipment; but in order to maximise your return on investment you'll need excellent training to ensure you're getting the most out of the system.




With our extensive experience and accreditation, we are the ideal point of contact to advise on your communications requirements. We are always on hand to provide advice or assistance across all our areas of expertise.

Customer Comments

incovo currently support and maintain


Avaya IP500

Avaya IP Office 500v2

VoIP Phone Systems Avaya IP500

Avaya IP Office 412

Avaya IP Office 406

Avaya IP Office

Small Office Edition

And more


If you would like further information and/or a support proposal, please contact us on

Call 0845 450 8400

At incovo we try to cover all angles to ensure our customers are fully supported. Please click on the links below to access our support resources

2014 incovo Ltd. All Rights Reserved. All text, images, graphics, and other materials on this website are subject to the copyright and other intellectual property rights of incovo Ltd, unless otherwise stated. These materials may not be reproduced, distributed, modified or reposted to other websites without the express written permission of incovo Ltd. © Copyright 2014, incovo Ltd. All Rights Reserved 5 Nasmyth Court, Houstoun Industrial Estate, Livingston, EH54 5EG, UK