business telephone systems support
Support video series
Avaya business telephone systems support across Scotland
incovo are proud of the fact that we have never lost a customer due to our service levels and currently enjoy 98% customer retention. incovo are Avaya IP Office support and maintenance specialists with over 12 years experience designing, supplying, installing and maintaining business telephone systems.
Based in the central belt of Scotland, incovo provide world-class service and support to our clients communication infrastructure. The key to our service offering is simple; we employ the best people in the business. The fact that 96% of our customers' telephony problems are solved within 97 minutes speaks volumes about our commitment to customer care and the quality of our support staff.
incovo Chief Executive Officer, Richard Thomas talks about the incovo business telephone system support.
reasons to choose incovo
The incovo helpdesk are able to guarantee that a fully qualified engineer will be available for remote technical help within 15 minutes. It is due to this incredibly quick response time that we presently diagnose and fix around 76% of faults remotely within 15 minutes.
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At incovo we understand that our support package needs to deliver value and we believe the key to this is make our service comprehensive. Our package is inclusive of remote backups and monitoring, monthly health checks and much more.
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TAILORED SERVICE -
GREAT TRAINING -
We appreciate that no two customers are the same and as such your requirements will differ. Our approach to account management allows for a variety of flexible solutions based on your requirements.
As an Avaya partner we provide the best quality equipment; but in order to maximise your return on investment you'll need excellent training to ensure you're getting the most out of the system.
With our extensive experience and accreditation, we are the ideal point of contact to advise on your communications requirements. We are always on hand to provide advice or assistance across all our areas of expertise.
Avaya IP office maintenance is a vitally important service to ensure the continued and highly quality service your customers expect. Having Avaya telephone support ensures your Avaya IP Office system runs efficiently and has proven to create cost efficiencies compared to an unmaintained system. Maintenance is the proven cost-effective option for a continued trouble-free Avaya phone system in the long term.
incovo currently support and maintain
Avaya IP Office 500v2
VoIP Phone Systems Avaya IP500
Avaya IP Office 412
Avaya IP Office 406
Avaya IP Office
Small Office Edition
If you would like further information and/or a support proposal, please contact us on
Call 0845 450 8400
At incovo we try to cover all angles to ensure our customers are fully supported. Please click on the links below to access our support resources
The project was a complete success with no business impact, not one of our end users noticed the system cut over’.’ They were using our old systems on Friday, on the Monday morning they were on the new centralised system working as normal’. ’This is an amazing feat when you consider the change affected 1200 users in 4 countries.
Working with incovo has been a massive help when we wanted to make improvements to our communications infrastructure. Their advice and service has been first class.
We’ve been working with incovo for a number of years and they have continually provided first-rate service and with this new development, incovo delivered the solution we required.
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