Cigna

In the 20 years that CIGNA International has been operating in the UK, it has established itself as a leading edge company at the forefront of healthcare.

CIGNA has always prided itself on using the very latest technologies in order to provide the highest possible service to their customers. This continued commitment to customer service has led to a successful relationship with incovo over the past eighteen months.

As well as implementing two new Avaya multivantage switches in both Frankfurt and Milan in the past year, incovo have also provided voice applications that will be beneficial to both customers and staff at CIGNA’s customer service centre based in Greenock, Inverclyde.

In incovo, CIGNA have found a partner that can provide the core voice platforms, independent experience and professional expertise that they desire. With a company that has such a strong focus on their technical ability and service offering it is crucial that they can work with a partner they can rely on to provide the solutions to their communication needs. This relationship is set to continue with CIGNA recently committing to an IP Pilot for their site in Greenock. This upgrade will allow them to enable home-working and at the same reduce infrastructure costs.

By utilising this latest technology CIGNA are now better placed than ever to make themselves even more accessible to their customers.