INDeX Call Centre Solutions
 

 

Management information systems are required by call centres of all sizes. Users are demanding systems that are modular and have the ability and capacity to grow seamlessly. This is particularly appropriate in the smaller department enabling users to select Call Centre modules suited to their particular environment in an extremely cost effective package.

Call centre technology has traditionally had an emphasis on agent productivity with often little thought given to the Call Centre or departmental manager. Smaller companies or departments, in particular, may not be able to dedicate a manager who is often merely a team leader with the same telephone duties. This demands systems that are simpler to use and understand, less intrusive and more focused on reporting exceptions which demand human attention as opposed to reporting on the good health of the business.

INDeX is number one in call centres by systems sold


 

INDeX Call Centre Modules (124kb)