INDeX CT Components
 

Overview

Screen-popping can make dramatic improvements to call handling, by decreasing the time taken to identify the caller. INDeX CT Components delivers screen-popping with the leading contact management and CRM applications available today, as well as in-house applications. In addition, it provides a full and seamless integration between the PC application and the INDeX, providing the ability to dial directly from the PC, categorise calls for subsequent reporting, and providing a soft-phone and turret.


Specification

• Client/Server architecture, using TCP/IP or IPX protocol

• Requires Windows NT 4.0 or 2000 for the server

• Clients may be Windows 95, 98, NT 4 or 2000 (including thin-client architectures)

• Integration is through Microsoft TAPI and specific applications


Features/Benefits

Key Benefits

Over 1,000 calls, a saving of 15 seconds for each call can make a dramatic difference - over 4 hours per day. As well as delivering better customer server by reducing the average time-to-answer, this time can also be used to handle more calls, delivering an immediate benefit to the bottom line of the company. INDeX CT Components works with the agent to reduce the boring and repetitive parts of the call, making each agent more effective, more often.
 

Features

• Integrates with the following applications:

• ACT!

• Goldmine 4.0 and 5.0

• Microsoft Outlook 97/98/2000

• Visual Basic Applications

• Microsoft Access Applications

• Contains a step-by-step guide to integrating with in-house
  applications

• Central configuration makes it easy for an IT department to
  manage the system

• Account Coding makes it easy to categories calls from the
  desktop

• Soft-Phone makes it easy to use INDeX terminal features, such
  as divert settings, from the desktop