Avaya INDeX IP
 

INDeX IP has been designed not only to enable IP functionality, harnessing the technology to provide a total, integrated communications solution, it also offers other business benefits which lead to improving productivity.
In recognition that an increasing amount of customers are looking for more flexible methods of working, INDeX IP addresses the challenge of home working and telecommuting by making location independent working its main focus.

INDeX IP provides flexibility in the location of a range of workers, from small call centre groups and very small branch offices, to individual agents and home workers. It also provides a number of new facilities which now make working on the move a real possibility for INDeX customers. Supporting changes have also been made within CCM v3.1 and IVM v1.5, and in addition, there are enhancements to the system and terminal features brought about from suggestions from both our channel partners and our customers. Lastly, we have sought feedback on INDeX maintainability via our quarterly technical forums and, wherever possible, have implemented these suggestions.

The key areas of this software level are:

• Call centre enhancements
• Improving contact and mobility


Other supporting features included are:

• Display Terminal feature enhancements
• Improved maintenance and administration
• New data enhancements in IPNC 3.2

Note: INDeX IP will only run on the CPU X processor.
 

Call Centre enhancements

• Distributed Call Centre – allows call centres to adopt a flexible

  approach to staffing, with agents located both in the office and

  at home.

• Zone plans – allow incoming calls to be routed dependant upon

  the originator’s CLI.

• Selective Group Access – gives call centres the flexibility to

  move agents between groups to temporarily cover busy periods

  across multiple campaigns.
 

Improving contact and mobility

• Personal Numbering – offers

  users a single telephone number

  upon which they may always be

  contacted, irrespective of where

  they are or what phone they are

  using.

• Off site call control – allows off-site workers to use simple DTMF

  tones to transfer calls back to an INDeX extension or operator.

  When combined with Personal Numbering, the advantages of

  this facility include a single-reach office number, no requirement

  for a digital set in the office and a single voice message box.

• Dial In conference – allows conference parties to dial into

  INDeX’s conference bridge.
 

Display Terminal feature enhancements

• Enhanced divert facility for digital display terminals
• Selectable soft keys
• Differentiated Group ringing and BLF indication of ‘busy’
• CLI handling for calls routed off switch
 

Improved maintenance and administration

• Class of Service control for Call Divert
• Real Time Line Status
• Administration change enhancement
• Database verification
• Auto-change of DPNSS x/y priority
• CPU X ping
 

New Features in IPNC 3.1

• Support for INDeX IP Remote Terminal Servers
• PPP Fragmentation
• LAN to LAN Firewall
• Configurable DiffServ values
• H323 compliance

For further information on the INDeX IP, please contact the Solutions Manager, David Garwood. (garwood@avaya.com)

 

 

INDeX IP Solutions (137kb)