INDeX Agent Assist


INDeX Agent Assist is part of the INDeX Voice Manager software application suite.
 

Key Benefits

• Increased revenues through   

  improved customer satisfaction  

  and service

• Quickly communicate information to incoming callers when
  needed rather than have them 'queue' for an agent to become
  free

• Provide a 'Round the clock' answering service

• Ask clear, uncomplicated questions to alleviate customer
  frustration

• Lose less calls

• Provide an alternative means for ordering goods

• Decrease the cost per transaction through more efficient use of resources

• Use agents for non-standard calls requiring human interaction

• Collate ALL the answers needed for transcribing later

• Relieves congestion and pressure on agents at peak times, 
  transcribing messages when agents are not so busy.
 

Key Features

• The main INDeX Agent Assist features include:

• Easy Administration and Management

• Create Agent assist services using intuitive Windows GUI drag &
  drop interface

• Administer from any PC on the LAN

• Callers can be asked a series of questions, of varying types
  including:

• Simple voice responses - e.g. "please speak your name"

• Tone (digit) responses - e.g. menu choices, "press 1 for
   keyboards, 2 for mouse mats.."

• Tone (digit) responses for quantities, "please enter the quantity
  you require"

• Tone pad letters - e.g. text entry. For example, ABC123 for a
  product code

• Supervisors can monitor message status to ensure service levels
  are being met

• Warns of overdue messages

• By quantity

• By age

• View message history statistics

• Supports multiple simultaneous recordings and message
  transcription