INDeX Recording Services
 

INDeX Recording Services is part of the INDeX Voice Manager software application suite.
 

Key Benefits

• INDeX Recording Services can easily be cost justified by helping businesses to achieve a number of aims:

• Monitor Call Centre effectiveness by identifying if any questioning routines or processes need improving?

• Identify training needs and improve training methods

• By monitoring new and experienced agents call centre managers can seek to ensure that the most optimum service is provided to their customers

• Help resolve customer disputes by providing a full audit trail of conversations that can be saved and archived for quick retrieval.
 

Key Features

• Manual Recording

• Activated by 'record' key available on any
  20 series display handset

• Automatic Recording

• Intuitive Windows GUI for setting up
  recording criteria
 

• Randomly record a percentage of calls over a period of time

• Record calls based on CLI, DDI, extension number

• Record internal and/or external calls

• Easy storage and retrieval

• Recorded voice files can be stored to a central library, a network
  drive or a specified mailbox

• Supervisor GUI to set search options for stored recordings

• Export recordings as 'WAV' file for playback through Multi-media
  PC or record to other media