INDeX Voice Manager

 

Inaccurate hand-written messages, continual interruption of important work, late delivery of important messages, an inability to get through to someone and responding to callers from unfamiliar time zones. These are just some of the problems that lead to customer frustration and dissatisfaction. Quick, accurate communication is vital in the competitive world of improved customer service.
 

INDeX Voice Manager can overcome these problems by providing a range of features which have been designed to make communication simpler. Voice Mail provides the important link permitting messages to be left at the caller’s convenience and collected at the recipient’s convenience under powerful message notification guidance. Complete and accurate messages are given and communication made faster by immediate notification of new messages. The INDeX Voice Manager can act as receptionist, take orders and relay simple comfort announcements. All these features combine to free up expensive human resources.
 

 

DT/TT Phone Voice Mail Control

Voice Processing embedded in INDeX

INDeX Voice Manager has been developed with simplicity designed throughout. From initial installation through to ease of configuration, use, maintainability and upgradeability. All of this results in reduced cost of ownership and the most effective and convenient exposure of the features and benefits of Voice Processing to end users.

Flexible Communications

Designed for businesses of all sizes, the comprehensive range of features makes the INDeX Voice Manager the perfect choice for all organisations, irrespective of industry sector, organisational structure or customer base.

The INDeX Voice Manager is both scalable and upgradeable, and its modularity and flexible programming ensure the system can grow as your company grows and business needs change.

Centred on You

When installed on an INDeX, which is part of a DPNSS network, a single INDeX Voice Manager can provide Voice Processing capability for all INDeX sites in the network. Delivering the same feature functionality to users at central and remote sites, a single INDeX Voice Manager installation can provide a complete service for all your networked locations.

Growth as your business grows

INDeX Voice Manager has been designed with your company’s growth in mind. Extra voice channels can be added, increasing the number of simultaneous calls that can be made to the INDeX Voice Manager.

Fully Integrated

INDeX Voice Manager uniquely combines key benefits, total integration with INDeX plus an open standards based system. INDeX Voice Manager is delivered on two INDeX standard sized cassettes: the INDeX CT (Computer Telephony) Server Cassette and the INDeX Voice Cassette. These are physically linked via Industry Standard Architecture (ISA) and connected directly to the INDeX platform backplane using two adjacent slots. Connection to the LAN via Ethernet, provides powerful, easy to use, drag and drop Graphical User Interfaces (GUI) to all the applications, anywhere on the network.



Direct physical integration between the INDeX Voice Manager and the INDeX results in unprecedented levels of functionality with markedly reduced cost of ownership and enhanced simplicity.