IP Office Auto Attendant

Many businesses today cannot function without an automated attendant - a tireless assistant that greets callers, provides information via recorded messages and routes them to the appropriate extension - such as “Press 1 for sales, 2 for service, 3 for the operator, or enter the extension number you wish to reach.” An automated attendant can be used to answer all incoming calls or serve as the primary backup for an operator during high-volume periods.

With Avaya IP Office, you can take advantage of a full-featured auto attendant that can be easily adapted to the specific needs of your organization. Customize your attendant solution to handle calls in different ways at different times. Equip your automated attendant with a directory, making it easy for callers to dial by name.

If the auto attendant is working with a contact centre, take advantage of queue announcements that tell callers how long they can expect to wait and alert them to other options for handling their call. With Avaya IP Office, an auto attendant is more than just a way to answer calls automatically - it’s a way to deliver customized service to your callers cost-effectively.