IP Office - eConsole and BLF


The PC based Windows Operator Console 'eConsole' has been specifically designed to benefit businesses through improved operator service. Deployment of the eConsole provides the operator with the correct information to prioritise call handling and give the appropriate response to the caller. At the same time, the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner, enhancing the image of the company.

When used together with the PC-based BLF (Busy Lamp Field) application, an operator can see at a glance which users are available to take calls, so that finding the most appropriate person to take a call is quick and easy. BLF operates in homogenous multi-site environments, offering the ability for an operator to see who is available, no matter where they are located.


Positioning

The eConsole and BLF applications provide an easy solution for operators and receptionists. Easy to learn and use, IP Office provides a low cost of ownership by reducing the time required for new staff to learn the operation of the system. Through accurate information, the operator is able to prioritise call handling and give the appropriate response to the caller therefore greeting customers in a courteous manner and enhancing the image of the company.
 

eConsole & BLF Overview (25kb)