IP Office - Phone Manager
 

The PhoneManager application offers control of the telephone terminal from the users PC. PhoneManager is available in three versions; PhoneManager Lite, PhoneManager Pro and iPhoneManager Pro.

For PhoneManager Lite and PhoneManager Pro, this is similar to the PC-based IP Soft-phone except that the conversation actually takes place via a standard telephone terminal rather than the PC's soundcard. The IP Soft-Phone variant adds PC-based telephony via a sound card fitted on the PC and negates the need for a 'physical' phone.
 

Positioning

PhoneManager Lite and Pro both allow all employees to access the features and facilities only previously available to those working in call centres, or those companies deploying expensive, proprietary feature phones on every desktop. Using an analogue telephone or digital terminal, along with a networked PC on your desk, Phone Manager allows employees to take total control of their phone calls from their PC.

Features/Benefits

• PhoneManager Lite provides the following features:

• CLI/ANI is presented as standard so you can see who's calling

  you before you even answer.

• The number dialed (DDI/DID) is displayed for each call

• Call Waiting display

• Distinctive ringing through different WAV files, configured for

  known customers

• Call history displays received, outgoing and missed calls. Double-

  clicking on any item calls that number back.

• Drag & Drop Busy Lamp field allows users to see at a glance who

  is available to take a call.

• Four call park areas, which can be shared between users and

  operators further add to the ease with which the entire call

  handling process is streamlined with PhoneManager.


PhoneManager Pro builds upon PhoneManager Lite by offering the following additional features:

• Integration with Microsoft Outlook facilitates screen popping of

  the contact details of an incoming caller.

• Voicemail box control

• Queue monitoring (2 queues)

• Simple incoming call scripting

• Further telephony function keys (e.g. conference, account

  code, …)

• Door entry control

• Time on call/cost of call