IP Office Soft Console

 

Avaya Softconsole has the ability to search internal and external directories, place a caller's email address into your email application, and display caller information on up to 6 calls simultaneously; Softconsole helps improve productivity and customer service. Avaya Softconsole employs console operations, Configuration Manager and Master Directory Data Manager to improve the user experience through a new interface, comprehensive setup wizards, e-mail integration and enhanced directory capabilities.

The Avaya Softconsole is Windows NT/2000/XP based, supports standards-based integration of applications to deliver enhanced functionality; and helps you do more with fewer resources. Its connectivity to the Avaya Definity can be either IP or DCP. For DCP connectivity, the attendant's PC will connect to an Avaya Callmaster VI. IP connectivity is the same as the Avaya IP Softphone, the attendant's headset can either plug into the PC sound card to take advantage of true VoIP single connect mode, or the attendant can use a separate telephone if using the telecommuter dual connect mode.
 

Avaya IP Office Soft Console (343kb)