Great customer service is what defines incovo. We provide the highest quality ICT products and software, backing it up with a wide range of consultancy, training, integration and support services for our clients.
Using the incovo AUDITTS model, we analyse and understand your requirements before designing, implementing and testing the package for you. Training and support then follow where required to ensure a smooth-running operation that will reap rewards for your organisation.
ICT forms one of the most important investments your organisation will make. It pays to use a company that can show flexibility, a true understanding of how you operate, and a proven track record of expertise from end to end.
incovo recognises that not all issues can be resolved through the implementation of new technologies. That is why we offer expert advice and support to help you improve the effectiveness of your communication systems.
A solid communication structure is the backbone of any organisation, and the incovo team of consultants are able to offer expert advice and guidance based on practice, not theory.
Whether you are a brand new organisation seeking guidance or a large multi-site enterprise seeking ways to improve your efficiency, we will be able to deliver tangible results based on a systematic and methodical approach.
We take time to understand customers’ needs, evaluating their current systems and the recommendation of world-class products. Whether embarking on a review of your existing systems or installing brand new products, careful planning is essential.
Our team can save you time and effort by working with you to identify what products or services you require to move your organisation forward.
incovo’s experienced technical integration team is dedicated to achieving seamless product delivery, whether it’s to upgrade existing or install new communications networks.
By employing the best-trained people in the industry, we can use our engineers’ end-to-end skills to implement complex and innovative solutions using technologies from a range of partners.
From contact centres to voice and data convergence, incovo is one of the leading system integrators in the UK.
To ensure perfect product delivery, we use clearly defined procedures with our in-house demonstration labs to test every aspect of a solution before it is integrated into your system. That way, you benefit from a smooth transition that minimises any disruption to your organisation.
incovo has carefully chosen its partnerships, working only with the top vendors within the industry. Thanks to this, we’re ideally placed to maximise the potential of your communications.
incovo stands out thanks to a project management model which gives us a 96% customer retention rate.
Because your circumstances are different from the next client, we ensure that there is an individual service team made available to you from day one.
You will meet the people you will be having regular contact with, helping to form a better understanding and closer working relationship. Our objective is not simply to sell hardware or software, but to understand your use of the system, and to constantly look for ways to improve the return on your investment.
Each service team is led by one of our Service Account Managers (SAMs). The SAM will make sure your requirements are met and understood, becoming the first point of contact to arrange any activities beyond typical fault calls.
Our SAMs are also trained on their clients' systems and will be able to offer demos and suggestions on how to get the best from their current set-up.
We can also arrange training and the provision of additional equipment at short notice.
When investing in new technology, it is vital that you maximise your returns.
incovo delivers expert training and instruction to help your staff realise the full potential of new systems.
We offer our clients both training and test laboratories, either at our facilities in Livingston or across the UK with our business partners. There, we can ensure proof of concept, followed by user training.
Our expert engineers and specialist training staff will be able to guide you step by step through any system, ensuring you feel both comfortable and aware of all the features available.
All of incovo’s training is customer specific, focussing on what individual requirements you have. So if you can’t take the time out to visit our premises, we’ll come to you.
Our project managers will ensure that training sessions are carried out before and after installation on every aspect of the new system, from basic handset training to maintenance and advanced features.