We offer competitive, rapid-response break fix, printer repair contract Service and consumables service plans, whether your equipment is purchased from incovo or not. We offer a wide variety of service plans that are guaranteed to minimise downtime and maximise customer satisfaction.
Whether you are looking for like-for-like replacements or a complete audit and management of your printing fleet, our 5 Star Accreditation from Konica Minolta makes us the ideal choice to offer the most effective solution according to your requirements.
Through the implementation of on screen printer management solutions we ensure documents are stored and held securely ready for printing. Submitted print jobs can be released and collected the next time you visit any printer within your network. Quick and easy to use, the implementation of on screen printer management solutions helps to increase the security of your documents, reduce theamount of accidental duplicate printing and enable the apportion of print costs according to cost centres.
incovo Service Maintenance Agreements provide affordable support where, when and how you need it:
Predictable print costs: Consumables, excluding print media, normally included in your service pricing.
Choice of support: For rapid problem-solving you can access online support 24/7 or speak to our experienced support team on the phone.
Speed of resolution: Over 40% of our customers' issues are resolved online or by phone. So in almost half of cases, your product will be back up and running in no time.
Access to software support: over 80% of software problems are resolved remotely by our highly skilled and experienced analysts.
Prompt on-site care: If your product needs hands-on technical support, one of our Konica Minolta trained engineers will be on-site by the next business day, or even sooner in most regions. All spare parts, labour, software and travelling expenses are included.
You can customise your Service Maintenance Agreement to meet your specific needs: