HiPath ProAgent Suite

Overview

Oak's new Computer Telephony Integration (CTI) solution has been awarded the Siemens HiPath Ready Advanced Product Certification. They are also the UK’s only certified CTI partner for Siemens HiPath 3000 IP communications system.

ProAgent provides a truly cost effective call recording solution for those organisations wishing to record a group of telephone extensions rather than every telephone call on a system wide basis. Aimed at informal Call Centres, ProAgent will record ANY extension regardless of switch type without any indication to the agent that their calls are being recorded. The system has the flexibility to alter the nominated extensions on a weekly basis giving you the control to monitor the extensions you want when you want.

Based around standard PC architecture ProAgent is easy to use, the advanced search criteria make the location of the correct call a simple task. It even allows you to play calls back from your PC desktop as well as the ProAgent server itself.

Whatever your recording requirements, be it for compliance/regulatory purposes or for Agent evaluation/training, ProAgent will record and store over 1, 000 hours worth of calls for instant retrieval using tamper proof recording technology. A major breakthrough in recording technology now brings you the features you require at an affordable price.
 

Siemens ProAgent (74kb)