Smartphone

Overview

Oak's new Computer Telephony Integration (CTI) solution has been awarded the Siemens HiPath Ready Advanced Product Certification. They are also the UK’s only certified CTI partner for Siemens HiPath 3000 IP communications system.

SmartPhone enables inbound and outbound screen popping, address book, call history viewing, extension status and much more - all from an easy access tray menu. Managing call handling with CTI enables you to streamline how your agents work, creating a faster, more personal service. Saving seconds on each call can dramatically reduce company overheads.

However, to achieve these goals, your supervisors and system administrator need accurate and current information on call patterns and response efficiency. SmartMonitor provides a wealth of useful real time information for managers. Since call flows and other metrics are charted in real time, analyses and decisions can be made on the spot.
 

SmartPhone Features

All versions of SmartPhone come with the following telephony features:

• PBX feature code list – control features such as DND and
  Forward with two clicks of a mouse

• 10 number Last Number Redial list

• Absence Text for when you are unavailable

• Address Book searching/dialling

• Contact and Extension Call Histories

• External Call backs so you know when a ‘VIP’ is making contact
  with anyone in your company

• Extension Status sorted by departments to show who is busy,
  free, and unavailable

• Dialling, answering, picking up, deflecting, transferring, holding,
  and releasing calls using an on screen Phone window

• Customised actions from buttons on the Phone window

• Screen reading to quickly dial on-screen numbers

• TSP included for dialling from TAPI-compliant applications

• Caller number/name previewing/Call waiting

 

Siemens SmartPhone (272kb)