What is Presence and Instant Messaging – and how you can leverage your existing telephony system to improve your business and make it more efficient? If you want to know the status of your co-workers – whether they are available, on the phone, busy, in a meeting or even available via email or instant messaging – then Presence is for you, and Incovo can help.

Instead of hunting around for someone within a particular department such as engineering or HR, one click of a button will allow you to see who is available and communicate with them. Your company can then improve efficiency and streamline communications with co-workers while improving first-call resolution and customer satisfaction for your own clients.

Although instant messaging has been around for a number of years, it has not been used heavily within the enterprise environment. This has now changed with the integration with Presence. For a quick answer to a question, you can now see if your colleague is available and communicate via instant messaging. This can save time by reducing call costs and number of emails exchanged throughout the organisation, while improving your organisation's efficiency.