Business Telecoms System Support

With fully accredited engineers, fully trained customer service representatives and dedicated account managers, incovo are on hand to deliver 'best in class' technical expertise on business telecoms systems support, how and when you need it.


Our Business Telephone System maintenance service covers all Avaya phone systems including Avaya IP500, Avaya IP Office 500v2,  VoIP Phone Systems,  Avaya IP500, Avaya IP Office 412,  Avaya IP Office 406,  Avaya IP Office Small Office Edition and more. We also support all applications and peripherals connected to your phone system (subject to approval).


We are Avaya Midmarket specialists meaning we are best placed to serve mid-sized organisations that have between 50 - 500 employees and are able to offer a full range of support services especially for this market.


Speak to our Avaya support team about Avaya Maintenance contracts, we’ll get  your business the support it needs.

Avaya Phone System Maintenance

Ray Prunty, Head of Technology, incovo

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Why choose incovo for your business telecom support

Frequently Asked Questions

  • Does incovo have In-House Phone System Engineers?

    Yes, incovo has a comprehensive in-house fully accredited support and maintenance for Avaya IP Office and IP500 business phone systems. We hold over £100,000.00 of maintenance phone system equipment stock to cover almost any emergency.


    All of our Avaya IP Office support engineers and employed directly by incovo.


    Queries are handled by our in-house support team at our head office, and maintenance work is carried out by our engineering staff, either remotely or with a visit from one of our field-based engineers.



  • Do we need business telephone system support and maintenance?

    Yes, maintenance is the proven cost-effective option for a continued trouble-free Avaya phone system in the long term. We also offer one-off support that is provded on a  time-and-materials basis, but taking a maintenance and support contract is far more cost effective.


  • How cost effective is incovo's business telephone support and maintenance?

    We have looked at the competition and our findings show we are very competitive in spite of offering a top-class service. Also, due to the volume of equipment we provide, Avaya IP Office system reliability and our relationship with our Avaya phone suppliers, our annual fees for support will be far more cost effective that not having any and needing it.


    Avaya IP office maintenance is a vitally important service to ensure the continued and highly quality service your customers expect. Having Avaya telephone support ensures your Avaya IP Office system runs efficiently and has proven to create cost efficiencies compared to an unmaintained system.


  • Why choose incovo?

    Other than the 5 reasons stated above, incovo is always on call, our 24 hour response and with a remote diagnostics team are available to help whenever you need us.


    We do not claim to be the cheapest, but we will always go the extra mile to keep your telecoms equipment running all year round.


    If that wasn't enough we’ll match your maintenance quote and double the quality of service you receive!


incovo CEO, Richard Thomas believes that incovo have come up with a first-rate business telecom system support package for businesses. In this video, Richard discusses the fundamentals ofthis service including; always on call, 24 hour response and our remote diagnostics team are available to help clients whenever they need us.


Whilst we do not claim to be the cheapest, we always try to deliver real value and will always go the extra mile to keep your telecoms equipment running all year round. Watch the video to see how Richard built up the incovo support service and what sets incovo apart.


Contact incovo today to find out how we can improve your business telephone system with specialist support and maintenance

Call 0845 450 8400


5 Naysmith Court

Houston Industrial Estate


EH54 5EG


incovo is a communications technology integrator of leading unified communications, infrastructure, integrated network and document management solutions throughout the UK. Our focus is creating dependable, cost effective business communications solutions that ensure a variety of methods of collaboration to meet the ever changing market conditions.