incovo are proud of the fact that we have never lost a customer due to
our service levels and currently enjoy 98% customer retention...
From contact centres to voice and data convergence,
our engineers levels of experience are second to none - boasting
qualifications to a professional level in industry leading products as
well as over ten years experience of working directly with best of breed
vendors. incovo are justifiably proud of our engineering support
team who we believe enforce our position as one of the leading system
integrators in the UK.
Many companies offer various levels of Gold, Silver
or Bronze support to their clients. All the service packages we
offer are bespoke and designed to fit around individual clients unique
needs. The perspective below outlines all the factors we believe
key to our world-class service offering.
Our aim is to become an extension to your
communication team that is able to provide expert advice and support
whenever it is required. This practice
allows the client to take as much or as little ownership of the system
as they choose, safe in the knowledge that
they are working with a partner they can trust.
Based in the central belt of Scotland, incovo
provide world-class service and support to our clients communication
infrastructure. The key to our service offering is simple.
We employ the best people in the business. The fact that 96% of
our customer problems are solved within 97 minutes speaks volumes for
our commitment to customer care
and the quality of our support staff.
