Technical Accreditation
In addition to our service teams incovo are backed
up by strong technical accreditation. The stringent accreditation
process from our vendors look for the reseller to have the right number
of trained an accredited staff on each of their products. The
process also ensures
Local Spares Holding
In incovo's experience, spares holdings are
sometimes underrated, as the best of breed
products we have are the most reliable in the market. However, we
pride ourselves on having a stock control system that is linked to our
helpdesk. This itemises systems under maintenance in the field and
their components allowing our maintenance stock to mirror supported
systems at the right level of stock. On this note we are open to
perspective clients visiting our premises in Livingston.
incovo's new website not only has detailed product
information on the thousands of products we offer but it also provides
an excellent 24 hour support service for our clients. A full list
of contact numbers will direct people to exactly the right department
and the live chat support applet provides an alternative to
standard email.
Training Facilities
incovo's state of the art facilities offer both
training and test laboratories where we can ensure firstly proof of
concept, followed by user training. All of our training is
customer specific and will focus on individual requirements you have.
We do not believe in offering generic training
programmes for different
systems but instead try to tailor each session to make it relevant to
your business.
Finally, we consider the key to successful training
is our flexibility to fit in with your schedule. We understand
that it can be difficult to take time out to receive training at an
external location, which is why we can bring our experts to you and
provide expert instruction within your own premises.
that there are strong procedures in place not only for the specification
and installation of systems but also around service delivery and how
this is monitored and measured.
Web Support
