Cisco offers a large number of solutions in its Unified Communications portfolio, integrating the following major communications technologies:

• IP telephony
• Customer contact centre
• Video telephony
• Rich-media conferencing
• Mobility
• TelePresence
• Third-party applications

The main components can broadly be broken down into the following, including:

Cisco Unified Communications Manager
Cisco Unified Communications Manager is intended for medium and enterprise solutions, incorporating telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, voice over IP (VoIP) gateways, and multimedia applications. Additional services such as unified messaging, multimedia conferencing, collaborative contact centres, and interactive multimedia response systems are made possible through Cisco Unified Communications Manager open telephony APIs.

Cisco Unified Communications Manager Business Edition
Cisco Unified Communications Manager Business Edition is intended for medium-sized businesses. It includes the features and capabilities of Cisco Unified Communications Manager, Cisco Unified Mobility, and Cisco Unity Connection co-resident on a single, low-cost Media Convergence Server.

Cisco Unified Communications Manager Express
Cisco Unified Communications Manager Express is intended for small office or branch office environments of up to 250 users, and delivers fully integrated communications by enabling data, voice, on a single hardware platform.

The Cisco Unified Communications 500
The Cisco Unified Communications 500 Series is an all-in-one, simple, smart and affordable unified communications platform designed specifically for growing businesses with fewer than 50 employees.

For more detailed information, please see below or contact incovo for advice and guidance on what solution best suits your needs.