SMS solutions can benefit any business who deal with people who have a mobile phone.  SMS solutions are low cost with little or no capital outlay, can greatly increase the productivity of your business and revolutionise the way you communicate with your customers.

A whole host of organisations can benefit from an SMS solution from incovo including –

·         Local Councils

·         Nurseries, Schools and Colleges

·         Housing Associations

·         Doctors and Dentists

·         Garages and Car Hire Centres

·         Hotels

·         Restaurants and Nightclubs

·         Taxi Booking Services

·         Estate Agents

·         Couriers

·         Hairdressers and Beauty Therapists

·         Field Service Providers such as Engineers etc

SMS solutions from incovo can seamlessly integrate with 100’s of software vendors and platforms and provide both inbound and outbound capabilities. In addition, the solutions can reduce your call costs and increase productivity through the ability to communicate with multiple contacts at once.

Text is one of the most commonly used forms of communication in the World today and generally speaking, a person will read a text the very moment they receive it, giving you instant contact with your customer base.

An SMS Solution provides a number of benefits for your business including –

·         SMS messages cost less than mobile phone calls

·         Texting is quicker than calling and most texts are read on delivery

·         For field based organisations, SMS is convenient for keeping in touch. Customers who are receiving a visit from your personnel often prefer a text to a phone call

·         It is a fantastic sales and marketing solution allowing a message to be sent and received instantly by thousands of people

·         Customers can receive instant confirmation of appointments and appointment reminders, payments, bookings etc

·         It can be used to keep in touch with staff regarding business changes, meetings, HR issues, sales incentives etc

In addition the text service can be automated allowing you to schedule when the delivery of the text is made.

The SMS Solutions can be used in a number of ways –

Bulk SMS – up to 300 messages per second can be sent simultaneously and replies can be set up to return to an allocated email address or CRM database. Multiple distribution lists can be set up and by composing an email a text can then be sent to hundreds of thousands of recipients. The messages can also be individually personalised.

Email to SMS – the Email SMS can be set up in three ways –

·         either to send emails as texts,

·         relay emails to a mobile phone in SMS form or

·         relay messages to a distribution list specified by you.

When setting up the messages you can tailor the originator of the message as “YourCompany” or a specified number etc. The resultant delivery notification both to network and handset can also be received as an acknowledgement by email.

Desktop to SMS – This is accessed by use of a simple Desktop app rather than having to log in to the system for use. The Desktop SMS app allows you to send and reply to texts via your Desktop, shows incoming messages, tracks your outgoing messages and accesses delivery reports whilst storing historic data. All texts sent can be company branded with your own logo for added brand awareness and professional look.

SMS solutions are a cost effective and highly efficient way to keep in touch with your customers and staff and stay ahead of the competition. What’s more, due to the flexibility of the ‘pay as you go’ service (only pay for the level of texts you require); it is an affordable solution for organisations of all sizes across a whole host of industries.

Contact incovo today to find out how our SMS Solutions can work for your business.