The InTouch Application working with IP Office now allows SME's to utilise Unified Communication solutions previously only available to larger organisations at high cost. It provides them with communications features which help to deliver enhanced productivity at a user’s desktop through a simple application within Microsoft Outlook.
InTouch allows users to communicate with internal and external contacts easily across multiple platforms of communication via Avaya IP Office, Microsoft Outlook, MSN, and Yahoo.
InTouch allows users to make contact using the right form of communication the first time, helping reduce costs and improve productivity. InTouch is a complete Microsoft Outlook plug-in, so there is no need to purchase or run separate applications.
Other benefits include:
- Federated presence to all contacts, both internal and external, via PBX, MSN and Yahoo shows the best method to communicate with a user at any specific moment in time
- Consolidated contact list incorporates both internal and external contacts
- Automatic Microsoft Outlook calendar mining helps alert colleagues internally and externally to the users availability
- Easy to install application eliminates the need for a separate server or IT department involvement
- Call back reminders help users to never miss returning a call
- Inclusive InTouch toolbar shows available options for communicating with the sender of unopened email messages via voice, IM, or SMS
- Pounce – Notifications provide a “now available” screen pop when a contact comes online again
