Maintenance Specialists for

With a team of highly skilled and fully accredited engineers, incovo have a combined 18 years experience in the telecommunications industry.

Working with the industries leading vendors as preferred partners including Avaya, Cisco and Siemens plus specialist knowledge of other systems, incovo adopt a pro active rather than reactive approach to telephone system maintenance.

Offering regular health checks and system back ups as standard, we will ensure that your system is giving you maximum productivity and return on investment.

With a dedicated account manager assigned to your business, he or she will keep you up to date with the lastest hardware and software developments with improved efficiency and cost reductions the key objectives.

Providing some of the best response times in the industry currently with 97% of support queries actioned within 30 minutes, our highly trained team are on hand to deal with your request quickly and efficiently.

We aim to gain a good understanding of your business and the system whether we installed it for you or it was already in place and we are now providing you with maintenance. Our attention to detail, expert knowledge and levels of customer service are highlighted by the fact that we maintain a 96% customer retention ratio year on year.

We’ll become an extension to your communication team, providing expert advice and support whenever it is required. You can take as much or as little ownership of the system as you choose. Rather than offering out-of-box maintenance packages, our philosophy is to design a bespoke maintenance package to suit the needs of the business, whether that means 24/7 support, Monday to Friday assistance or out of hours support, the levels of cover and response times will be unique to your organisation.

incovo has the support team your organisation deserves. Contact us today for further information.