The who, what, when, where and how of incovo

The who, what, when, where and how of incovo

New to incovo? Wondering what we’re all about? Here’s a quick overview of all the things that make incovo what it is today.

Our Journey

Rewind to where it all began back in 2002. A family business, we started small but grew year on year. 17 years later and we’re now a team of 17 expert individuals, all dedicated to providing our customers with the best business communication and printing solutions, and after-sales support.

Our CEO, Chris Thomas, took on the role following the passing of his father and within two short years has already made his mark in the industry, appearing in leading national publications such as The Scotsman and The Herald, as well as industry titles such Scottish Business Insider and Dealer Support. His hard work and commitment to moving incovo forward earned him a nomination and short-listing for the Institute of Directors ‘Young Director of the Year’ Award in 2019.

The Team

We couldn’t do what we do without each individual member of our multi-talented team. From the person answering your first enquiry, right through to the engineers installing your new solution, every member is passionate about providing you with the very best service. We’ve collectively got over 100 years of experience under our belts, exceptional product knowledge and most importantly, we’re a down to earth, customer-driven team.

We’ve expanded rapidly over the last couple of years, attracting talent from across the industry. People like Andy Taylor, for example – the former Managing Director of Simple Digital – whose vast knowledge, skills and experience has stood him in good stead for his role as Operations Director at incovo.

The Technology

Technology is moving quicker every day and there’s a lot of jargon out there, so it’s easy to get confused. That’s why we like to make things nice and simple, cutting through the technical talk to understand what your business really needs and giving you straight-up, honest advice.

When it comes to telecommunications, we’ve solved problems for hundreds of Scottish businesses, with projects ranging from 5 users to 3,500 users across 7 global sites. We’re specialists in Avaya’s full range of technologies, with a unique ability to design, install and maintain a full solution. Whether it be Cloud, on-premise or virtualisation, we’re fully capable of supporting any deployment. To complement our core telecoms offerings, we can also deploy SIP trunking, business mobile, Fibre To The Premise, contact centre products and reporting/recording tools. Our Cloud services are hosted in the most reliable and secure Google Data Centres in the world.

We’re also ahead of the game when it comes to printers and multi-functional devices. Partnering with global market leading names such as HP and UTAX, we’re able to offer you their full range of products and document management software, along with engineer breakdown and part replacement support. We also offer remote monitoring and automatic toner delivery as standard. Plus, we’re proud to provide full recyclable and sustainability programs to help your business achieve its corporate social responsibility goals.

We have full demonstration capabilities covering all elements of telecommunications products, printers and photocopiers, with expert consultants available to create a solution for your organisation. Furthermore, we’re readily available to offer unbiased consultancy, pre-sales design, and project management services.

Our range of other services includes WiFi data capturing tools, which enable organisations to re-market to users using specific information personal to the individual, and in turn, improve customer retention. Plus, we can provide IT support and services, cyber security, and security infrastructure.

The who, what, when, where and how of incovo

The Service

We like to think what sets us apart from the competition is the top-class service we provide. We really care about our customers. We’re fiercely proud of our rapid response rate which is just 15 minutes on average, and we’re able to action an impressive 97% of support tickets within just 30 minutes.

What’s more, we don’t just sell you a product and leave you to it, because let’s face it, when it comes to new technology, no-one likes to be left on their own trying to get their head around a complicated product manual. That’s why we provide professional support and maintenance. This means you’ll have a professionally trained engineer to teach you how to utilise any solution to its full potential.

The future

We’re proud of how far we’ve come and what we’ve achieved over the past 17 years but we’ve got big plans for the future. Over the years, incovo has built up a strong reputation for providing exceptional telecommunications and printing solutions, and now we’re excited to offer a range of other services, including WiFi marketing tools, IT services and security infrastructure.

Presently, incovo is helping a whole host of businesses – from small start-up companies to Fortune 100 organisations – make the move from ISDN to SIP, and to Cloud-based environments and document management softwares. Zero hassle, minimum downtime, and significant monetary savings are driving them all to turn to incovo.

But we won’t stop there. Our aim is to continue to stay one step ahead of the competition, providing the latest technology coupled with our unique incovo customer service. We call this our winning formula and it’s certainly working!