The incovo Team

At Incovo we truly believe in first class customer service, and that’s exactly what you get when you work with us. It’s our accredited, honest and professional multi-talented team of individuals that make Incovo what it is.

Our directors actively engage with the team to ensure they are constantly improving product knowledge and consistently delivering amazing customer service.

The incovo Team

At Incovo we truly believe in first class customer service, and that’s exactly what you get when you work with us. It’s our accredited, honest and professional multi-talented team of individuals that make Incovo what it is.

Our directors actively engage with the team to ensure they are constantly improving product knowledge and consistently delivering amazing customer service.

An enthusiastic team player, Chris is always willing to undertake any challenge and strives to constantly create better solutions for the workforce around him. As our CEO at Incovo, Chris focuses on the development of the company’s growth and his team. Chris enjoys mastering new challenges, like accomplishing the Rubix cube (almost).

Christopher Thomas

CEO

No matter how big the project, you can be confident you’re in safe hands when you’ve got Andy Taylor on the case. He’s got 26 years of experience under his belt and he’s known for being one of the top experts in the industry. Andy has recently become a father, so when his working day is done, he loves nothing more than spending time with his family and being entertained by his baby boy.

Andy Taylor

Operations Director

Erin is our amazing Helpdesk Extraordinaire that manages our engineers’ jobs and customer faults. Erin is a work perfectionist with a fantastic work ethic, day in day out. Erin loves travelling, making it as far as Australia and South America already! Erin plans to travel to Mars by 2040.

Erin Thomson

Helpdesk Extraodinaire

One of our newest additions to the family, Jamie carries a wealth of experience and knowledge in the copier industry. When it comes to the trade, what Jamie doesn’t know isn’t worth knowing! Jamie is also a bit of a fitness fanatic, so if you find Jamie trying to deadlift your photocopier, just point him to the nearest gym.

Jamie Bell

Service Manager & Imaging Engineer

Craig is a few and far between kind of guy! With over 20 years’ expertise’s within the voice and data world Craig focuses on the delivery of all Avaya related installation projects ranging from IP office to Communication manager and is the middle man between our customers and our engineers. When Craig’s not in the office he can be seem with his favourite food. Canned Peach Slices in Syrup. Mhhhh.

Craig Beveridge

Avaya Project Manager

Scott, nicknamed ‘Rambo’ for his service in the military services now with 18 years’ experience in the telecommunications industry Scott is used to large front line Avaya IP office installations, fault finding and maintaining solutions. A friendly, local and supportive person with the incovo team. Scott spends time with his family outside of work and enjoys DIY in the house.

Scott Foster

Avaya IP Office Engineer

Jim is our trusted company Secretary and Accountant, with a whopping 40 years’ of finance and business experience. Jim has an eye for detail and always plans till the end. Outside of the office, Jim spends his days at the golf course with friends or eating spicy food. Jim states “I beat Tiger Woods in a game of crazy golf back in the day”.

Jim Matheson

Accountant

Christopher Thomas

CEO

An enthusiastic team player, Chris is always willing to undertake any challenge and strives to constantly create better solutions for the workforce around him. As our CEO at Incovo, Chris focuses on the development of the company’s growth and his team. Chris enjoys mastering new challenges, like accomplishing the Rubix cube (almost).

Andy Taylor

Operations Director

No matter how big the project, you can be confident you’re in safe hands when you’ve got Andy Taylor on the case. He’s got 26 years of experience under his belt and he’s known for being one of the top experts in the industry. Andy has recently become a father, so when his working day is done, he loves nothing more than spending time with his family and being entertained by his baby boy.

Craig Beveridge

Avaya Project Manager

Craig is a few and far between kind of guy! With over 20 years’ expertise’s within the voice and data world Craig focuses on the delivery of all Avaya related installation projects ranging from IP office to Communication manager and is the middle man between our customers and our engineers. When Craig’s not in the office he can be seem with his favourite food. Canned Peach Slices in Syrup. Mhhhh.

Scott Foster

Avaya IP Office Engineer

Scott, nicknamed ‘Rambo’ for his service in the military services now with 18 years’ experience in the telecommunications industry Scott is used to large front line Avaya IP office installations, fault finding and maintaining solutions. A friendly, local and supportive person with the incovo team. Scott spends time with his family outside of work and enjoys DIY in the house.

Jim Matheson

Accountant

Jim is our trusted company Secretary and Accountant, with a whopping 40 years’ of finance and business experience. Jim has an eye for detail and always plans till the end. Outside of the office, Jim spends his days at the golf course with friends or eating spicy food. Jim states “I beat Tiger Woods in a game of crazy golf back in the day”.

Avaya Solution Credentials

EnterpriseCodes
APPS Team Enagagement (UC)1100
APDS Team Engagement / UC3170 / 2000
APDS Customer Engagement (CC)1200
APDS Team Engagement / CC3370 / 2100
MidmarketCodes
APSS Midmarket Solutions1000
APSS Midmarket Solutions1000
APSS IPO Contract Centers1001
APDS Midmarket Solutions2401 / 3770
APSS Midmarket Solutions1000
APSS IPO CC1001
APDS ACCS / Midmarket2400 / 3770
Installation
ASPS 5103
ACIS 6002
AIPS 4000

Konica Minolta

Qualifications
Outward Professional
Outward Associate

Gamma

Qualifications
Inbound Professional
Connect Professional
Connect Provisioning Professional
Inbound Provisioning Professional
Numbering Professional
SIP Professional
SIP Provisioning Professional
Mobile Professional
Mobile Provisioning Professional
Broadband Professional

UTAX Credentials

Qualifications
2506ci – 6006ci
7006ci – 8006ci
PC2655wMFP – PC2150DN
PC3062i – PC3566iMFP
300ci – 400ci

Health & Safety

Qualifications
Highfield Award in Emergency First aid at Work at SCQF Level 6
Site Safety Plus – Site Supervision Safety Training Scheme
IPAF Powered License

Past Awards

AwardsYear
Cisco Chanel Partner2009 – 2010
Avaya Silver Certification2005, 2006, 2007
Wick Hill Accredited PartnerN/A
Siemens Enterprise System PartnerN/A
Infotec PartnerN/A
Microsoft Partner Programme2007, 2008, 2009, 2010, 2011

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1 Michaelson Square Kirkton Campus,
Kirkton South Road
Livingston EH54 7DP

Service Centre: 0345 450 8400
[email protected]

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