The incovo Team

At Incovo we truly believe in first class customer service, and that’s exactly what you get when you work with us. It’s our accredited, honest and professional multi-talented team of individuals that make Incovo what it is.

Our directors actively engage with the team to ensure they are constantly improving product knowledge and consistently delivering amazing customer service.

The incovo Team

At Incovo we truly believe in first class customer service, and that’s exactly what you get when you work with us. It’s our accredited, honest and professional multi-talented team of individuals that make Incovo what it is.

Our directors actively engage with the team to ensure they are constantly improving product knowledge and consistently delivering amazing customer service.

An enthusiastic team player, Chris is always willing to undertake any challenge and strives to constantly create better solutions for the workforce around him. As our CEO at Incovo, Chris focuses on the development of the company’s growth and his team. Chris enjoys mastering new challenges, like accomplishing the Rubix cube (almost).

Christopher Thomas

CEO

No matter how big the project, you can be confident you’re in safe hands when you’ve got Andy Taylor on the case. He’s got 26 years of experience under his belt and he’s known for being one of the top experts in the industry. Andy has recently become a father, so when his working day is done, he loves nothing more than spending time with his family and being entertained by his baby boy.

Andy Taylor

Operations Director

Erin is our amazing Helpdesk Extraordinaire that manages our engineers’ jobs and customer faults. Erin is a work perfectionist with a fantastic work ethic, day in day out. Erin loves travelling, making it as far as Australia and South America already! Erin plans to travel to Mars by 2040.

Erin Thomson

Helpdesk Extraodinaire

With over 20 years’ experience in the IT community, our experienced Global Solutions Director Ray, oversees all aspects of our global customers and keeps our service standards high. Ray loves to experience new cultures and would definitely be up for giving a didgeridoo a toot.

Ray Prunty

Global Solutions Director

One of our newest additions to the family, Jamie carries a wealth of experience and knowledge in the copier industry. When it comes to the trade, what Jamie doesn’t know isn’t worth knowing! Jamie is also a bit of a fitness fanatic, so if you find Jamie trying to deadlift your photocopier, just point him to the nearest gym.

Jamie Bell

Service Manager & Imaging Engineer

Darren has many years of experience in the office equipment industry. Outside work, Darren is a key player in Harthill Juniors FC and strives to be the best at what he does, this is reflected within his work. Darren has proved a valuable addition to the Incovo team because of this and in a short time he has already built a great rapport with our customers.

Darren Mcintosh

Regional Imaging Engineer

Siobhan has spent the past 6 years in the sales industry but now takes a different approach at incovo. Now focusing on Pre-sales consultancy and designing solutions to provide customers with direct knowledge on our products and services. Siobhan enjoys spending time with her family or kicking a football around at the park.

Siobhan Quinn

Pre-sales Consultant

Scott, nicknamed ‘Rambo’ for his service in the military services now with 18 years’ experience in the telecommunications industry Scott is used to large front line Avaya IP office installations, fault finding and maintaining solutions. A friendly, local and supportive person with the incovo team. Scott spends time with his family outside of work and enjoys DIY in the house.

Scott Foster

Avaya IP Office Engineer

Alex previously worked with some of the largest banks in the UK, securing their communications and network infrastructures. Not only an excellent problem solver, he can turn his hand to anything and always ensures the job is done right. Outside of work, Alex enjoys hillwalking and exploring new hidden locations up north. Some say he’s even seen a haggis monster.

Alex Paterson

Avaya Specialist

Our go-to-guy, Scott is hardworking, loyal, caring and can turn his hand to anything! Scott loves to explore and taste local delicacies on his travels. Scott enjoys rowing and going to the gym, he also likes to indulge in holistic therapies and tries to maintain a healthy lifestyle whilst still enjoying himself.

Scott Prunty

Telecomms & Cabling Engineer

Jim is our trusted company Secretary and Accountant, with a whopping 40 years’ of finance and business experience. Jim has an eye for detail and always plans till the end. Outside of the office, Jim spends his days at the golf course with friends or eating spicy food. Jim states “I beat Tiger Woods in a game of crazy golf back in the day”.

Jim Matheson

Accountant

Our Avaya Aura engineer. Having worked directly with Avaya, Dell and other huge global organisations as a voice specialist and engineer, William has made a move to join incovo. With over 25+ years’ experience in the industry and having installed some of the largest Avaya systems in UK he is no man to be scared of anything thrown in his way.

Will Shanley

Avaya CM Engineer

Christopher Thomas

CEO

An enthusiastic team player, Chris is always willing to undertake any challenge and strives to constantly create better solutions for the workforce around him. As our CEO at Incovo, Chris focuses on the development of the company’s growth and his team. Chris enjoys mastering new challenges, like accomplishing the Rubix cube (almost).

Ray Prunty

Global Solutions Director

With over 20 years’ experience in the IT community, our experienced Global Solutions Director Ray, oversees all aspects of our global customers and keeps our service standards high. Ray loves to experience new cultures and would definitely be up for giving a didgeridoo a toot.

Jamie Bell

Service Manager & Imaging Engineer

One of our newest additions to the family, Jamie carries a wealth of experience and knowledge in the copier industry. When it comes to the trade, what Jamie doesn’t know isn’t worth knowing! Jamie is also a bit of a fitness fanatic, so if you find Jamie trying to deadlift your photocopier, just point him to the nearest gym.

Erin Thomson

Helpdesk Extraodinaire

Erin is our amazing Helpdesk Extraordinaire that manages our engineers’ jobs and customer faults. Erin is a work perfectionist with a fantastic work ethic, day in day out. Erin loves travelling, making it as far as Australia and South America already! Erin plans to travel to Mars by 2040.

Alex Paterson

Avaya Specialist

Alex previously worked with some of the largest banks in the UK, securing their communications and network infrastructures. Not only an excellent problem solver, he can turn his hand to anything and always ensures the job is done right. Outside of work, Alex enjoys hillwalking and exploring new hidden locations up north. Some say he’s even seen a haggis monster.

Jim Matheson

Accountant

Jim is our trusted company Secretary and Accountant, with a whopping 40 years’ of finance and business experience. Jim has an eye for detail and always plans till the end. Outside of the office, Jim spends his days at the golf course with friends or eating spicy food. Jim states “I beat Tiger Woods in a game of crazy golf back in the day”.

Darren Mcintosh

Regional Imaging Engineer

Darren has many years of experience in the office equipment industry. Outside work, Darren is a key player in Harthill Juniors FC and strives to be the best at what he does, this is reflected within his work. Darren has proved a valuable addition to the Incovo team because of this and in a short time he has already built a great rapport with our customers.

Scott Prunty

Telecomms & Cabling Engineer

Our go-to-guy, Scott is hardworking, loyal, caring and can turn his hand to anything! Scott loves to explore and taste local delicacies on his travels. Scott enjoys rowing and going to the gym, he also likes to indulge in holistic therapies and tries to maintain a healthy lifestyle whilst still enjoying himself.

Siobhan Quinn

Pre-sales Consultant

Siobhan has spent the past 6 years in the sales industry but now takes a different approach at incovo. Now focusing on Pre-sales consultancy and designing solutions to provide customers with direct knowledge on our products and services. Siobhan enjoys spending time with her family or kicking a football around at the park.

Scott Foster

Avaya IP Office Engineer

Scott, nicknamed ‘Rambo’ for his service in the military services now with 18 years’ experience in the telecommunications industry Scott is used to large front line Avaya IP office installations, fault finding and maintaining solutions. A friendly, local and supportive person with the incovo team. Scott spends time with his family outside of work and enjoys DIY in the house.

William Shanley

Avaya CM Engineer

Our Avaya Communication Manager. Having worked directly with Avaya, Dell and other huge global organisations as a voice specialist and engineer, William has made a move to join incovo. With over 25+ years’ experience in the industry and having installed some of the largest Avaya systems in UK he is no man to be scared of anything thrown in his way. Maintaining our existing Aura customers, assisting in pre-sales design and installing new systems, Will is ready for any challenge.

Andy Taylor

Operations Director

No matter how big the project, you can be confident you’re in safe hands when you’ve got Andy Taylor on the case. He’s got 26 years of experience under his belt and he’s known for being one of the top experts in the industry. Andy has recently become a father, so when his working day is done, he loves nothing more than spending time with his family and being entertained by his baby boy.

Avaya Solution Credentials

EnterpriseCodes
APPS Team Enagagement (UC)1100
APDS Team Engagement / UC3170 / 2000
APDS Customer Engagement (CC)1200
APDS Team Engagement / CC3370 / 2100
MidmarketCodes
APSS Midmarket Solutions1000
APSS Midmarket Solutions1000
APSS IPO Contract Centers1001
APDS Midmarket Solutions2401 / 3770
APSS Midmarket Solutions1000
APSS IPO CC1001
APDS ACCS / Midmarket2400 / 3770
Installation
ASPS 5103
ACIS 6002
AIPS 4000

Konica Minolta

Qualifications
Outward Professional
Outward Associate

Gamma

Qualifications
Inbound Professional
Connect Professional
Connect Provisioning Professional
Inbound Provisioning Professional
Numbering Professional
SIP Professional
SIP Provisioning Professional
Mobile Professional
Mobile Provisioning Professional
Broadband Professional

UTAX Credentials

Qualifications
2506ci – 6006ci
7006ci – 8006ci
PC2655wMFP – PC2150DN
PC3062i – PC3566iMFP
300ci – 400ci

Health & Safety

Qualifications
Highfield Award in Emergency First aid at Work at SCQF Level 6
Site Safety Plus – Site Supervision Safety Training Scheme
IPAF Powered License

Past Awards

AwardsYear
Cisco Chanel Partner2009 – 2010
Avaya Silver Certification2005, 2006, 2007
Wick Hill Accredited PartnerN/A
Siemens Enterprise System PartnerN/A
Infotec PartnerN/A
Microsoft Partner Programme2007, 2008, 2009, 2010, 2011

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