The incovo Team

At Incovo we truly believe in first class customer service, and that’s exactly what you get when you work with us. It’s our accredited, honest and professional multi-talented team of individuals that make Incovo what it is.

Our directors actively engage with the team to ensure they are constantly improving product knowledge and consistently delivering amazing customer service.

The incovo Team

At Incovo we truly believe in first class customer service, and that’s exactly what you get when you work with us. It’s our accredited, honest and professional multi-talented team of individuals that make Incovo what it is.

Our directors actively engage with the team to ensure they are constantly improving product knowledge and consistently delivering amazing customer service.

An enthusiastic team player, Chris is always willing to undertake any challenge and strives to constantly create better solutions for the workforce around him. As our CEO at Incovo, Chris focuses on the development of the company’s growth and his team. Chris enjoys mastering new challenges, like accomplishing the Rubix cube (almost).

Chris Thomas

CEO

With over 20 years’ experience in the IT community, our experienced Global Solutions Director Ray, oversees all aspects of our global customers and keeps our service standards high. Ray loves to experience new cultures and would definitely be up for giving a didgeridoo a toot.

Ray Prunty

Global Solutions Director

One of our newest additions to the family, Jamie carries a wealth of experience and knowledge in the copier industry. When it comes to the trade, what Jamie doesn’t know isn’t worth knowing! Jamie is also a bit of a fitness fanatic, so if you find Jamie trying to deadlift your photocopier, just point him to the nearest gym.

Jamie Bell

Service Manager & Print Specialist

Erin is our amazing Helpdesk Extraordinaire that manages our engineers’ jobs and customer faults. Erin is a work perfectionist with a fantastic work ethic, day in day out. Erin loves travelling, making it as far as Australia and South America already! Erin plans to travel to Mars by 2040.

Erin Thomson

Customer Service Extraordinaire

Alex previously worked with some of the largest banks in the UK, securing their communications and network infrastructures. Not only an excellent problem solver, he can turn his hand to anything and always ensures the job is done right. Outside of work, Alex enjoys hillwalking and exploring new hidden locations up north. Some say he’s even seen a haggis monster.

Alex Paterson

Avaya Specialist

Jim is our trusted company Secretary and Accountant, with a whopping 40 years’ of finance and business experience. Jim has an eye for detail and always plans till the end. Outside of the office, Jim spends his days at the golf course with friends or eating spicy food. Jim states “I beat Tiger Woods in a game of crazy golf back in the day”.

Jim Matheson

Accounts

Darren has many years of experience in the office equipment industry. Outside work, Darren is a key player in Harthill Juniors FC and strives to be the best at what he does, this is reflected within his work. Darren has proved a valuable addition to the Incovo team because of this and in a short time he has already built a great rapport with our customers.

Darren Mcintosh

Regional Imaging Engineer

Our go-to-guy, Scott is hardworking, loyal, caring and can turn his hand to anything! Scott loves to explore and taste local delicacies on his travels. Scott enjoys rowing and going to the gym, he also likes to indulge in holistic therapies and tries to maintain a healthy lifestyle whilst still enjoying himself.

Scott Prunty

Telecommunications Engineer
Chris Team Member Incovo

Chris Thomas

CEO

An enthusiastic team player, Chris is always willing to undertake any challenge and strives to constantly create better solutions for the workforce around him. As our CEO at Incovo, Chris focuses on the development of the company’s growth and his team. Chris enjoys mastering new challenges, like accomplishing the Rubix cube (almost).

Ray Incovo

Ray Prunty

Global Solutions Director

With over 20 years’ experience in the IT community, our experienced Global Solutions Director Ray, oversees all aspects of our global customers and keeps our service standards high. Ray loves to experience new cultures and would definitely be up for giving a didgeridoo a toot.

Jamie Incovo

Jamie Bell

Service Manager & Print Specialist

One of our newest additions to the family, Jamie carries a wealth of experience and knowledge in the copier industry. When it comes to the trade, what Jamie doesn’t know isn’t worth knowing! Jamie is also a bit of a fitness fanatic, so if you find Jamie trying to deadlift your photocopier, just point him to the nearest gym.

Erin Incovo Team Member

Erin Thomson

Customer Service Extraordinaire

Erin is our amazing Helpdesk Extraordinaire that manages our engineers’ jobs and customer faults. Erin is a work perfectionist with a fantastic work ethic, day in day out. Erin loves travelling, making it as far as Australia and South America already! Erin plans to travel to Mars by 2040.

Alex Incovo

Alex Paterson

Avaya Specialist

Alex previously worked with some of the largest banks in the UK, securing their communications and network infrastructures. Not only an excellent problem solver, he can turn his hand to anything and always ensures the job is done right. Outside of work, Alex enjoys hillwalking and exploring new hidden locations up north. Some say he’s even seen a haggis monster.

Jim Incovo

Jim Matheson

Accounts

Jim is our trusted company Secretary and Accountant, with a whopping 40 years’ of finance and business experience. Jim has an eye for detail and always plans till the end. Outside of the office, Jim spends his days at the golf course with friends or eating spicy food. Jim states “I beat Tiger Woods in a game of crazy golf back in the day”.

Darren Incovo

Darren Mcintosh

Regional Imaging Engineer

Darren has many years of experience in the office equipment industry. Outside work, Darren is a key player in Harthill Juniors FC and strives to be the best at what he does, this is reflected within his work. Darren has proved a valuable addition to the Incovo team because of this and in a short time he has already built a great rapport with our customers.

Scott Incovo

Scott Prunty

Telecommunications Engineer

Our go-to-guy, Scott is hardworking, loyal, caring and can turn his hand to anything! Scott loves to explore and taste local delicacies on his travels. Scott enjoys rowing and going to the gym, he also likes to indulge in holistic therapies and tries to maintain a healthy lifestyle whilst still enjoying himself.

Avaya Solution Credentials

EnterpriseCodes
APPS Team Enagagement (UC)1100
APDS Team Engagement / UC3170 / 2000
APDS Customer Engagement (CC)1200
APDS Team Engagement / CC3370 / 2100
MidmarketCodes
APSS Midmarket Solutions1000
APSS Midmarket Solutions1000
APSS IPO Contract Centers1001
APDS Midmarket Solutions2401 / 3770
APSS Midmarket Solutions1000
APSS IPO CC1001
APDS ACCS / Midmarket2400 / 3770

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